Patterns

Given the nature of digital content, a refund or credit on a purchase is not granted unless a refund is required under US consumer law or other relevant consumer protection laws.

We will assess refund or credit requests on their merits, considering the digital nature of Lowland Kids items and the type of item preview that was available before purchase. There is generally no obligation to provide a refund or credit in situations like the following:

1. you have changed your mind about an item;
2. you bought an item by mistake;
3. you do not have sufficient expertise to use the item;
4. you ask for goodwill; or
5. you can no longer access the item because it has been removed (we advise you to download items as soon as you buy them to avoid this situation, and in some cases we may be able to send you a copy of the product after we're provided with proof of purchase).

If you would like to request a refund or credit please email us at hello@lowlandkids.com