Patterns
How do I receive my pattern?
Right after purchasing, you will be directed to a confirmation page where you can download the files. You will also receive an email with a link to download your files. You can always log back in and see your files.
It will come in .zip format so it's best to download and save it somewhere on your desktop!
What kind of machine do I need to sew your patterns?
A sewing machine is a must. If you are really wanting to get into making clothing though, I HIGHLY suggest getting a serger. Sergers make everything easier and cleaner. They also sew with knits a lot better than regular sewing machines!
I also own a coverstitch machine which has been a game changer. It's definitely not necessary but it is an amazing machine to have if you want your clothes to have a professional finish.
Can I sell clothes I make from your patterns?
Yes, as long as you are the one sewing the clothes (you may not outsource to a manufacturer or otherwise mass produce the clothes). We love seeing our designs come to life!
Interested in outsourcing or manufacturing? Email us at hello@lowlandkids.com.
We love to see your work and we appreciate when you tag #lowlandkids :)
Can I share patterns I buy?
No. We spend a lot of time and effort on each of our patterns and instructions. If people are interested in using Lowland Kids patterns you've acquired, please direct them to our website.
How Do I know what size to print?
Once you download the pattern, open up the instruction and there is a sizing chart that will help you decide which size to print! If your kiddo is in between sizes you can always take the width of one size and length of another.
Can a beginner sew your patterns?
Yes! However, some patterns are tricker than others. In the description of each pattern there will be a level of difficulty and it's up to you to decide!
Do you support Layers?
YES! Each pattern has layers incorporated so you can just deselect any sizes you don't want to print!
Fabric Shipping
How much is shipping?
U.S. - $5 flat-rate shipping
International - Shipping calculated at checkout. We're working on negotiating better rates so we can offer flat-rate to you soon!
How quick is the turnaround?
Officially - 5-7 business days. Our goal - ASAP! We are always working as hard as we can to get you your wonderful fabric as quickly as possible. Note: For particularly large fabric drops we may experience additional delays in shipping.
Fabric Returns
What's the return policy?
You may return products up to 30 days after they have been delivered as long as all of the following apply:
a. The item is not damaged
b. The item has not been used
c. The item has not been cut or altered
d. The item has not be washed
Return shipping is at the expense of the buyer. Once we have received the returned item we will process the return and issue the refund (minus shipping fees).
Damaged Goods
Even though fabrics aren't very susceptible to damage during the shipping process, if you receive damaged items, we will replace them. Simply email hello@lowlandkids.com and we'll arrange a return label (we'll pay for it). An identical (where available) product will be sent at no additional cost you. If the product is no longer available, and no alternatives are suitable, we will refund your original payment.
Send Returns to:
Lowland Kids
250 N Redcliffs Dr, 4B
Suite 510
St. George, UT 84790
